Terms and Conditions

Please read the CW Abroad (CW) Terms and Conditions of Service carefully before submitting your online application. By submitting your application, you certify that you agree to the following Terms and Conditions.  If you do not agree to all of these Terms, please do not join a program and navigate away from this site immediately.

1. TRAVEL: 

CW does not arrange flights or make any travel arrangements to the volunteering destination and this is the sole responsibility of the volunteer.
It is the responsibility of the volunteer, not CW Abroad to make sure that the relevant visas and/or permits are in place. Please check with the appropriate Embassy or Consulate well in advance before you travel outside your country.
If the volunteer chooses to obtain a visa ‘on arrival’ for those countries that allow this process, CW Abroad is not liable in any respect if, for whatever reason, the volunteer is refused a visa and cannot enter the country.
CW Abroad shall not be responsible if entry is denied to a country due to incorrect visa or passport documentation. 

2. FEES:

CW Abroad makes every effort for its fees to be affordable.
CW Abroad programs operate with a two-fee structure: Registration Fees and Program Fees.
Registration fees and program fees are not transferable to other persons.

3.REGISTRATION FEES:

All volunteers who have been accepted to participate in one of the CW Abroad programs are required to first register with Connecting Worlds. A volunteer’s placement on a program cannot be confirmed until the registration fee has been paid in full. The Registration Fee for the volunteers initial (first) project is: US$289. All additional programs will incur a Registration Fee of: US$144.
The reservation fee is due within 72 hours of receiving your acceptance letter.
If we do not receive the reservation fee, your placement will not be confirmed and you may need to reapply. The participant who makes the transfer bears all the expenses that may arise from the transaction. In case Connecting Worlds is charged any fee for the Bank deposit/ Bank transfer, Connecting Worlds is entitled to charge the participant that amount when he or she arrives.
A copy of the bank transfer slip specifying personal details and reason for payment must be sent to confirm the enrollment. If we are unable to confirm your placement, the application fee will be returned in full. The registration fee is not a part of the total program price. *Please read our refund policy.

4.PROGRAM FEES:

Details of applicable program fees are outlined on each program page of the Connecting Worlds Website and any fee revisions will be made public via that platform. All incurred transaction costs pertaining to online, bank, or wire transfers must be covered by the volunteer.
Program fees may be subject to change, but will not affect volunteers who have already paid their registration fee.
Program fees are due eight weeks prior to the start of the volunteer’s placement. If the booking is made within eight weeks of the start date, payment is due immediately upon the date the volunteer's application has been accepted. Failure to make this payment may result in the loss of the volunteer's place on the program with no refund of the registration fee.
The volunteer acknowledges that CW Abroad collects program fees on behalf of the local hosting organization and any dispute about program fees arising once the program has commenced must be made with the local organization.
The payment of program fees does not guarantee the exact program selected. As with all volunteering in developing countries it is important that volunteers remain flexible. Staff shortages, school and public holidays, etc may require the volunteer to take part in different projects offered by the same partner organization.

5.PERSONAL RISK:

Volunteering often involves traveling to and working in parts of the world where there may be some personal risk.
This includes physical injury, financial loss, mental/emotional trauma, and even death. The volunteer acknowledges and accepts sole responsibility for any such risks of whatever nature that may occur during the term of this volunteering agreement. Volunteering placements are often in areas where the standards of accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same as the volunteer may be used to at home, or would find on a conventional holiday.
CW Abroad cannot accept any responsibility for accidents, injuries, loss of personnel effects, or death, which the volunteer agrees to fully assume.
The volunteer understands that during the placement certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability, criminal acts, and the forces of nature. The volunteer agrees to assume all risks associated with the journey to the maximum extent permitted by law. The volunteer acknowledge that volunteering requires a degree of flexibility, and understands that the itinerary, accommodation, and modes of transport are subject to change without prior notice due to local circumstances.
CW Abroad shall not be responsible for any costs incurred by the volunteer which may include, without limitation, flight cancellations, hotel cancellations, taxi cancellations, etc. You accept and acknowledge that personal injury or illness, emotional trauma, property damage and death can occur by natural causes or activities of persons or animals, either as a result of negligence or because of other reasons.

6. CONTENT OF CONTRACT INFORMATION AND PAYMENT OF SPANISH COURSES:

Upon confirmation of the Spanish course, the participant establishes a direct contractual relationship with the school. The balance in the fee must be made directly to the school. For the pre-payment, the exchange rate of the day is applicable.

7. CANCELLATION AND REFUND POLICY:

Connecting Worlds provides highly affordable programs and our registration fee is amongst the lowest. CW reserves the right to investigate any claim for a refund to determine its origin and if any refund is truly due any fault of CW Abroad. Should CW Abroad determinate that a refund is warranted due to a fault of CW and through no fault of the volunteer, then CW will issue a refund, full or partial, in accordance with our Refund Policy Schedule (outlined below)
Program Fees are subject to the following refund policy schedule:
Cancellation more than 45 days from the booking start date = 100% refund
Cancellation made less than 45 days, but more than 30 days = 50% refund
Cancellation made less than 30 days, but more than 14 days = 25% refund
Cancellation made less than 14 days from booking start date = No refund
Once the program commences, there shall be no refunds, either full or partial, for any reason, except if deemed warranted by CW Abroad and at Connecting Worlds sole discretion.
The volunteer agrees that only CW shall make the sole and final determination if any refunds, either full or partial, are issued.

7.1. LATE ARRIVALS, ABSENCES AND EARLY RETURNS:

No refunds are given for late participants or for loss of days during the program due to any kind of absences on the part of the student, whether justifiable or unjustifiable. No refunds are given either for justifiable or unjustifiable early returns.

7.2 INTERNSHIPS AND WORKING HOLIDAYS IN ARGENTINA -PARTICULAR POLICIES:

If Connecting Worlds is not able to find a placement for you within given time limits, your registration fee will be refunded.
The registration fee will not be refunded if you decline a placement that meets your requests as outlined in your application. -Refusal by the participant to attend interviews will not constitute reasonable or in alternate placements.
No refund will be issued to participants making alternate arrangements or alternate plans

8. BOOKING CHANGES:
Changes prior to project confirmation can be made without charge.Once registered and before the program start date, the volunteer is entitled to change their start date and duration once at no additional cost. Any further changes to their start date, destination or duration after the initial free change requires payment of an administration fee of US$50 for each change.
Program changes within fourteen days of the volunteer’s start date will incur a late change fee of US$150. If the volunteer changes the program start date, then the date considered for refund purposes will be the earliest of the dates planned, unless agreed otherwise in writing with Connecting Worlds.

9. VACCINATIONS AND HEALTH:

We may offer you a list of suggested immunizations and travel health tips based on such publicly available sources. However you understand that we are not medical professionals and have no medical expertise whatsoever. We strongly recommend all our participants that you visit a medical professional before your trip; however, it is your sole responsibility to arrange and determine any required immunizations and medical procedures that you may need before, during and after your time in the field with us. It is your sole responsibility to arrange and administer any vaccinations/immunizations required to be taken for travel to the country of your program. Furthermore, you accept and acknowledge that we have no responsibility regarding the adequacy of any medical care, medical equipment, medical supplies and or any evacuation plan that may be provided to you before, during or after your program.

You are solely responsible for your own welfare, and you accept and acknowledge any and all risks of personal injury or illness, emotional trauma, property damage and death that may occur as a result of you joining one of our programs.

10. CW ABROAD IS AN AGENT:

You understand that CW Abroad is an agent acting on behalf of suppliers, hereinafter “Local Partners.” You accept and acknowledge that we organize, promote and offer programs that offer accommodation, transportation and other services provided by our Local Partners, which are independent and separate entities from Connecting Worlds, and over which we have no authority or oversight. Examples of Local Partners include but are not limited to hotels, restaurants, taxi drivers, tour guides and travel agencies, as well as the entities where you may volunteer in, for example local biological reserves, clinics and hospitals, nonprofits and schools. If you are accepted into a CW program, prior to us confirming your placement we will ask you to read, agree and sign our Liability Waiver that, amongst other things, forever releases us, our owners, our employees and any persons or groups associated to us of all liability related to: -Any of our Local Partners´ negligent or willful acts, or failures to act including, without limitation, their partial or complete failure to deliver services to you; any personal injury or illness, emotional trauma, property damage or death which arises out of any service provided to you by our Local Partners; -Any error, misrepresentation or mistake, whether intentional or unintentional, made by any of our Local Partners/Local Coordinators, local staff members, travel companies etc.

11.PARTICIPANT ACCEPTANCE:

To join any of our programs, there is an application form that you must complete and submit. We reserve the right not to accept you into a program for any reason. In you application form, we may ask you for references, for example an employer or teacher, who can speak knowledgeably about you. At any point before, during or after your CW experience in the field, we reserve the right to contact your references to speak about your being in one of our programs. Additionally, we rely upon any statements or representations that you make in the application form or during the application process as being true. Unless otherwise indicated, for all our programs we require that you submit to us a police background check. If you do not supply it to us in a timely manner as per our directions, we will not let you join our program and will not refund your fees.

12. GRIEVANCES:
Participants that believe to have a legitimate reason for complaint must notify it to the company in the location where they are taking the program and to Connecting Worlds as soon as possible. Connecting Worlds will respond to all reasonable complaints and will put all its effort to resolve any problems arising during the time the participant is attending the program.
No complains posed after the participant has finished the programs will be responded by Connecting Worlds which reserves the right to refuse any refund if the student declined to accept any reasonable solution offered by Connecting Worlds. All matters outside the control of Connecting Worlds and its partners will not be considered for refund.

13. RULES OF BEHAVIOR:

The volunteer agrees to comply with the CW Code of Conduct. Volunteers must read this Code before taking part in a project. If the volunteer doesn’t follow the conditions outlined within the Code, they can be removed from the project at any time and without refund. 
The minimum age to participate in our intercultural programs is 18 years.
Participants are expected to observe certain rules of behavior such as respect for fellow students, companies or organizations, Connecting Worlds staff, program providers, tour operators, and host families. Connecting Worlds shall not tolerate under any circumstance the illegal use of drugs, alcohol abuse, offensive and disrespectful behavior, and disrespect for the local laws, and reserves the right to withhold programs and accommodation from any participant who fails to comply with these regulations or for any other reason deemed necessary in the sole discretion of Connecting Worlds, and to further send home, without escort and refund, any non-compliant participant. In such a case, the return trip will be at the expense of the participant or the participant´s family.

14. INMIGRATION AND VISAS:

It is the responsibility of the program participants to check all immigration requirements applicable to their country and the duration of their stay. Connecting Worlds will be happy to assist you in obtaining information on your particular situation, however all costs associated with the visa or immigration requirements are the responsibility of the participant of the program.

15. ARRIVAL/AIRPORT TRANSFER:

Participants must send the electronic copy of their itinerary via email at least one week before arrival, to confirm and coordinate your pick up at the airport. Any change in itinerary or flight must be reported immediately to the staff of Connecting Worlds to avoid complications upon arrival. Without communicating these changes or sending the electronic copy of your itinerary, Connecting Worlds cannot guarantee the shuttle service and it is a non-refundable service.

16. DELAYED FLIGHTS:

If the participant's arrival is delayed for any reason (flight cancellation or illness), there will not be any refund for the lost days of classes, internships, volunteer work, activities or accommodation.

17. MEDICAL INSURANCE:

CW does not provide the volunteer with insurance of any kind. Furthermore, all volunteer projects require valid travel insurance; this is mandatory for all volunteers, on allk projects.
Before your departure we will ask you for general information about your policy, but it is your sole responsability to determine its adequacy and any associated details like coverage levels and deductibles. If you fail to provide us with the resquested insurance information within 10 days of your start date, you will lose your spot and your fees will not be refunded. Connecting Worlds is not responsible for any costs incurred by the participant related to illness, accident or any other reason that results in the participant returning early.

18. TRAVEL DOCUMENTS:
It is the responsibility of the participant to make sure that you have a valid passport, which is accepted by the country's immigration authorities, and is valid for at least six months after completion of the program.

19. MINIMUM AGE:
The minimum age to participate in our intercultural programs is 18 years without the accompaniment of a parent or guardian.

20. TERMINATION OF PROGRAM:
Connecting Worlds reserves the right to terminate the participant’s program at any time for serious reasons such as drug use, illegal activities that do not comply with local laws, or other activities deemed inappropriate. If it is necessary to finish the program Connecting Worlds will provide in writing the cause of it.

21. MISCELLANEOUS:
The volunteer agrees not to directly contact any of Connecting Worlds' partner organizations which have been disclosed to them by Connecting Worlds and shall not directly enter into any arrangement with the partner organizations without Connecting Worlds’s written approval except for the following:confirming travel arrangements.providing information requested by the partner organization including feedback.

22. LIABILITY:
Those involved in the Connecting Worlds programs may be exposed to some risks. These risks may include, but are not limited to, accidents and / or illnesses without the possibility of immediate medical facility, the force of nature, air travel and transport, terrorism and war. By paying the registration fee and/or by signing the terms and conditions agreement upon arrival, the participant assumes all risks and agrees to leave Connecting Worlds directors and employees from any liability that may occur as a result of your participation in our programs. Connecting Worlds expressly states that its role is only an intermediary between volunteers and the people and / or entities that serve them, having carried out this operation in the name, partly by order of the service provider. You acknowledge that you have read and understood these Terms and Conditions.

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